Andrea Communications

Where can I find or order a product manual?

Manuals for most products can be downloaded in PDF format from the Andrea Communications website by clicking the “Support” tab. Simply click on the product category (e.g. Headsets & Headphones), then choose your model number from the product list. Once the page for your device opens, click “Installation.” You will see this button:


The product manual will download to your device and you can save it or print it for future reference.

What is the return policy?

Please click here for more information on our return policy.

How do I request a warranty replacement?

Andrea Communications products are warranted to be free from defects in materials and workmanship, under normal use and conditions, for a period of one (1) year. You will be asked to submit your proof of purchase via email or fax, verifying that the product was purchased within 1 year. You will then be issued a return material authorization (RMA) number, with complete shipping instructions for returning the device to our facility for evaluation. The customer is responsible for the return shipping. A traceable method, such as US Postal Service, UPS or FedEx Ground, is recommended. If the device is found to be defective after evaluation at our facility, a new device will be shipped to you free of charge.

To request an RMA for a warranty replacement, please call support at
800.442.7787 or email support@andreacommunications.com

What payment methods does Andrea Communications accept?

We accept Visa, MasterCard, Discover, American Express, and PayPal.

When will the payment be deducted?

If you pay with PayPal, the payment is deducted when you place the order. If you pay with a credit card, the card is authorized when the order is placed and the amount is deducted upon order shipment.

Do I have to create an account to place an order?

Although signing up for an account is not required it is helpful. Creating an account allows you to view your order history, tracking information, and to save your billing and shipping details.

Do you accept purchase orders?

We are happy to accept purchase orders from schools, government agencies, and businesses.

For more information, please call sales at
800.442.7787 or email sales@andreacommunications.com

When will my order ship?

Most orders placed before 2:00 PM EST will be shipped the same day. Please keep in mind that orders placed on Friday after the 2:00 PM deadline will not ship until the following Monday. Orders placed over a weekend or a holiday will not be processed until Andrea Communications has reopened for business.

How do I know which connector is right for my device?

We’ve created a handy infographic to help you determine which connector to choose; simply click here to view. Still unsure? Send an email to sales@andreacommunications.com or give us a call at 800.442.7787 – we’re happy to help!

How do I download the driver for my new headset?

Andrea Communications headsets do not require any drivers or software, other than the default device drivers built into your operating system. To update the Windows drivers on your PC:

  • Find the Device Manager on your computer (use the search bar if you don’t know where it is located)
  • Double-click Sound, video and game controllers
  • Right-click the name of the sound hardware and select Update Driver Software
  • Click Search automatically for updated driver software and wait for Windows to update the driver software
  • If an update is available, allow Windows to install the update
  • When the update is installed successfully, close the Updater and test the device

I’m not getting sound from my headset ear piece but the audio is playing from the computer. What should I do?

First, check all of your connections – make sure the headset is plugged in all the way. If that doesn’t fix the problem, consult “Online Help,” listed under the “Support” tab. Simply click on the product category you need and find your model.

I’m using a voice-recording application and my microphone isn’t recording. What should I do?

First, check all of your connections – make sure the headset is plugged in all the way. If that doesn’t fix the problem, consult “Online Help,” listed under the “Support” tab. Simply click on the product category you need and find your model.

I have an Andrea Communications headset with dual color-coded plugs for my PC. I just bought a laptop – will I have to purchase a different headset?

You do not need to purchase a second Andrea Communications headset to use with your laptop. If your laptop has a single port (it may have a headset icon next to it), you can purchase our C-100 Mobile Adapter Cable (in the “Accessories” section of our website, under PRODUCTS & SOLUTIONS). All you do is plug the dual plugs from your headset into the corresponding jacks on the cable, and plug the single plug on the other end into your computer.

If you would prefer to use a USB connection, then a USB Adapter (either the EDU-USB or the USB-SA) is the solution. These adapters include an external USB sound card so, not only will they convert your PC headset to USB, they will also improve the sound quality of the headset microphone and speakers. Andrea Communications USB Adapters can be found in the “USB” section of our website under PRODUCTS & SOLUTIONS.

Do you sell replacement ear cushions?

Yes, we do. Replacement ear cushions (and windsocks) are available in the “Accessories” section of our website under PRODUCTS & SOLUTIONS. Please check the model number of your headset/headphones before placing your order to ensure you have selected the cushions that fit your product.

If you have questions that are specific to your Andrea Communications product, please click on the “Support” tab, then click “Online Help.” Simply click on the product category you need and find your model. There are product-specific FAQs under each product.

If you are still unable to find the answer to your question, please contact us at support@andreacommunications.com or call the Support Team at 800.442.7787